Privacy Policy

Bws Benthyg / Borrow Bus processes personal data on a regular basis. If you have been involved with us, we might hold certain information about you: this is known as personal data.


Any information we hold will be processed in line with the principles set out by ICO Regulations, which we comply with. 

We will: 

    • Only hold the minimum personal information needed to allow us to perform our role as a Community Interest Company; 
    • Delete personal information once the need to hold it has passed; 
    • Access and process all personal information in line with fair processing set out upon collecting information from Individuals; 
    • Design our systems and processes to comply with data protection principles; 
    • Ensure all our volunteers agree to and comply with our Data Protection Code of Practice; 
    • Take immediate action if we discover that our policies are not being complied with.

    What Personal Data we hold and how we obtain it: 

    When you visit the Bws Benthyg / Borrow Bus, volunteer with us, or contact us via our website, we will ask for some personal information from you. 

    The types of personal data we hold and process about you can include:  

      • Contact details, including name, address, telephone numbers and email address.  

    The types of anonymised data we collect can include: 

      • Age group; gender; ethnic group. 

      We ask volunteers to complete an Equal Opportunity form for monitoring purposes – this form is not a precondition of service and any data you provide us with is completely anonymous. 

      The anonymous data we collect can contain special category data: this is data that is extra sensitive, and Bws Benthyg / Borrow Bus ensures all data is held securely. 

      Where you have provided us with personal data about other individuals, such as emergency contacts, please ensure that those individuals are aware of the information contained within this notice.

      How long we keep your personal data:


      We will only keep your personal data for as long as we need to in order to fulfil the purpose(s) for which it was collected and for so long afterwards as we consider may be required to deal with any questions or complaints that we may receive, unless we elect to retain your data for a longer period to comply with any legal obligations.

      Where we keep your personal data: 

      The data we hold will mostly be held digitally, any physical paperwork will be held securely in secure and locked containment until shredded. 


      If any accidents occur onsite all personal data entered into accident book will be kept separately in a secure and locked container or will be scanned and held digitally for 3 years as per health and safety legal requirements.